FAQ

Account

• My avatar was created automatically, how do I customize it?
• How can I recover an old account?
• I forgot all my sign in information.
• Can I transfer my account to someone else or share it?
• Transferring or sharing accounts is prohibited.

Controls

• How can I control my avatar?
• How do I control the camera?
• The keyboard isn't being displayed.
• Is there a way to get around other than on foot?
• There are areas that I cannot enter.

Avatar

• Can avatars be edited later on?
• What is an avatar?
• I want to zoom in while customizing my avatar's face.
• I want to personalize my avatar more.

Communication

• As the host of a Party, can I invite users who are not my Friends?
• How can I remove a Friend?
• Can I resend a Friend request to someone I previously unfriended?
• What are the actions that avatars can be seen doing?
• Can Voice Chat be used at the same time as a calling app?
• What are Stamps?

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FAN book

• What is a "Book Score"?
• What are "Daily Challenges"?
• What is the "Fan Book"?

Events

• What is the MH QUIZ?
• Can I redo a quiz event?
• What are banner events?
• What are quiz events?

Immersive Highlight

• What are Immersive Highlights?
• When can I watch Immersive Highlights from the latest match?

Store purchase, Points

• An item disappeared.
• How do you purchase items?
• I bought the wrong item by mistake.
• What are Man City Points?

Others

• I think someone might have signed in to my account. What should I do?
• The app is not functioning correctly.
• A maintenance notification appeared when I signed in.
• What are NPCs?
• I think I found a bug. What should I do?
• What are the penalties for violating the rules?

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